This policy is available in English and Traditional Chinese. If the two versions differ, the English version prevails.
本政策備有英文及繁體中文版本，如兩者有歧義，以英文版本為準。
Last updated: 21 October 2026
1. Where we ship
We ship worldwide to approved trade buyers, except to destinations where the products or the shipment are restricted by law or by the carrier. Orders are dispatched from Europe or from Hong Kong, depending on where the goods are held.
2. Dispatch times
In-stock items are usually dispatched within 3 to 7 business days after your payment is confirmed. Pre-order items are shipped within the delivery window stated on the proforma invoice for that order. If an item is delayed, we will let you know by email.
3. Carriers and tracking
Orders are shipped by international express couriers such as DHL, FedEx or UPS, or by freight forwarding for larger consignments. Every shipment is tracked and insured, and courier deliveries require a signature. We email the tracking details once your order has been dispatched.
4. Delivery times
Express deliveries usually arrive within 3 to 10 business days after dispatch, depending on the destination and customs clearance. Delivery times are estimates and are not guaranteed.
5. Shipping costs
Shipping costs are not included in product prices. Unless your order confirmation or proforma invoice includes shipping, the shipping charge is payable by you to the courier on delivery.
6. Import duties and taxes
Orders are shipped Delivered at Place (DAP). Import duties, VAT, GST and customs fees in the destination country are the buyer’s responsibility and are usually collected by the courier on delivery. If a shipment is refused or not collected because these charges are unpaid, the return shipping costs and any charges incurred will be deducted from any refund.
7. Delivery address
Please give a complete business address and a contact phone number. We are not responsible for delays or losses caused by incorrect or incomplete delivery details, and any re-delivery or storage fees charged by the courier are payable by the buyer.
8. Checking your delivery
Please check the outer packaging when the parcel arrives and note any visible damage with the courier before signing. Record a continuous video while opening each parcel: any claim for damage or a wrong shipment must include it.
9. Lost or damaged shipments
If a parcel arrives damaged or incomplete, email service@oorangee.com within 48 hours of delivery with your order number, photos and the unboxing video; the claim is handled under our Refund & Dispute Policy. If a parcel has not arrived within 5 business days after its expected delivery date, contact us and we will open an investigation with the carrier. Once the carrier confirms the loss or damage, we will replace the affected items or refund them in full.
10. Contact
For any shipping question, contact service@oorangee.com.
最後更新：2026年10月21日
1. 送貨範圍
我們向全球已獲批准的同業買家出貨，但法律或承運商限制有關貨品或付運的目的地除外。訂單會視乎貨品所在地，從歐洲或香港發出。
2. 出貨時間
現貨通常於確認付款後 3 至 7 個工作天內發出。預訂貨品於該訂單形式發票列明的交貨期內發出。如貨品延誤，我們會以電郵通知您。
3. 承運商及追蹤
訂單由 DHL、FedEx 或 UPS 等國際速遞運送，較大批量的貨物則經貨運代理運送。每件付運均有追蹤及保險，速遞送貨須簽收。訂單發出後，我們會以電郵發送追蹤資料。
4. 送貨時間
速遞一般於發貨後 3 至 10 個工作天內送達，視乎目的地及清關情況而定。送貨時間僅為預計，並不保證。
5. 運費
貨品價格不包括運費。除訂單確認或形式發票已包含運費外，運費由您於收貨時向速遞公司支付。
6. 進口關稅及稅項
訂單以目的地交貨（DAP）方式付運。目的地國家的進口關稅、增值稅、商品及服務稅及清關費用由買家負責，通常由速遞公司於送貨時收取。如因未支付上述費用而拒收或未提取貨件，退運費用及任何已產生的費用將從退款中扣除。
7. 收貨地址
請提供完整的公司地址及聯絡電話。因收貨資料錯誤或不完整而引致的延誤或損失，我們概不負責；速遞公司收取的重新派送或倉存費用由買家支付。
8. 收貨檢查
包裹送達時請檢查外包裝；如有明顯損壞，請於簽收前向速遞人員註明。拆開每個包裹時請全程錄影，任何貨損或錯發索償都必須附上開箱影片。
9. 遺失或損壞的貨件
如包裹送達時有損壞或貨品不齊，請於簽收後 48 小時內，將訂單編號、照片及開箱影片發送至 service@oorangee.com，並按《退款及爭議政策》處理。如包裹於預計送達日期後 5 個工作天仍未送達，請聯絡我們，我們會向承運商展開調查。承運商確認遺失或損壞後，我們會更換受影響的貨品或全數退款。
10. 聯絡我們
如有任何運送問題，請聯絡 service@oorangee.com。