This policy is available in English and Traditional Chinese. If the two versions differ, the English version prevails.
本政策備有英文及繁體中文版本，如兩者有歧義，以英文版本為準。
Last updated: 21 October 2026
1. Business sales only: no returns or exchanges
The Site sells only to businesses (B2B). Our products are supplied at wholesale prices for resale, so consumer-style returns and cooling-off periods do not apply. Orders cannot be returned or exchanged for a change of mind, for sizing, because items have not sold, or for any other reason except the two cases in section 2.
2. Limited after-sales: damage and wrong shipments
- Damage: an item arrives damaged.
- Wrong shipment: the style, size, colour or quantity you receive does not match your confirmed order.
We do not accept claims for any other reason, including minor differences in colour, packaging or accessories from the photos or descriptions.
3. Report within 48 hours of delivery
Email service@oorangee.com within 48 hours of delivery, as shown by the carrier’s proof of delivery, with your order number, a description of the problem, clear photos and a continuous unboxing video. Claims reported later are not accepted. Items must be unused, with their original tags and packaging. We reply within 2 business days and may ask you to return the item for inspection. Please do not send anything back without our written approval; unauthorised returns are not accepted.
4. What we do for a valid claim
Depending on availability and your preference, we replace the item, refund it, or give you a credit on your next order. If we ask you to return an item for a valid claim, we arrange and pay for the return shipping.
5. Authenticity guarantee
Every item we sell is authentic. If an item is shown not to be authentic by a recognised independent authentication service, we will refund the full price of that item together with the shipping and authentication costs.
6. Cancellations
You may cancel an order within 24 hours of payment, provided it has not yet been dispatched, and we will refund it in full. Orders that have been dispatched cannot be cancelled. For pre-orders, the cancellation and deposit terms on the proforma invoice apply.
7. Refunds
Refunds are made in euros (EUR) to the original payment method. We issue the refund within 5 business days after approving your claim, or after we receive a returned item if we asked for it back. Your card issuer may take a further 5 to 10 business days to show the refund on your statement. Bank charges and exchange-rate differences are not covered.
8. Payment disputes and chargebacks
If something is wrong with an order, please contact us first at service@oorangee.com; most issues are resolved quickly. If a card payment is disputed, we will respond to the card issuer with the order records, including the proforma invoice, payment confirmation, tracking details, proof of delivery and our correspondence with you. If we have already refunded you for an order, please do not also pursue a chargeback for the same amount. Disputing a payment for an order that was delivered as described may lead to the suspension of your trade account.
9. Contact
LOVE ORANGE INTERNATIONAL COMPANY LIMITED (Orange Fashion), email: service@oorangee.com.
最後更新：2026年10月21日
1. 只做企業銷售，不設退換
本網站只向企業銷售（B2B）。貨品以批發價供應作轉售用途，因此不設消費者式的無理由退貨或冷靜期。除下列第 2 條的兩種情況外，訂單一概不退不換，包括因改變主意、尺碼或滯銷等原因。
2. 有限售後：貨損及錯發
- 貨損：貨品送達時已損壞。
- 錯發：收到的款式、尺碼、顏色或數量與已確認的訂單不符。
其他原因一概不受理索償，包括顏色、包裝或配件與圖片或描述略有差異。
3. 簽收後 48 小時內申報
請於簽收後 48 小時內（以承運商的簽收記錄為準），將訂單編號、問題描述、清晰照片及完整的開箱影片發送至 service@oorangee.com，逾時申報恕不受理。貨品必須未經使用，並保留原有吊牌及包裝。我們會於 2 個工作天內回覆，並可能要求您退回貨品以作檢查。未經我們書面同意，請勿自行寄回貨品；未經同意的退件恕不接收。
4. 有效索償的處理方式
視乎庫存及您的意願，我們會更換貨品、退款，或於您下一張訂單中給予抵扣額。如有效索償需要您退回貨品，我們會安排並支付退貨運費。
5. 正品保證
我們出售的每件貨品均為正品。如經認可的獨立鑑定機構證明某件貨品並非正品，我們會全數退還該件貨品的價款，連同運費及鑑定費用。
6. 取消訂單
訂單於付款後 24 小時內且尚未發貨，可以取消，我們會全數退款。已發貨的訂單不可取消。預訂單則按其形式發票列明的取消及訂金條款處理。
7. 退款
退款以歐元（EUR）退回原付款方式。我們會於批准索償後 5 個工作天內，或在收到我們要求退回的貨品後 5 個工作天內辦理退款。發卡機構可能需要另外 5 至 10 個工作天，才會在您的結單上顯示退款。銀行手續費及匯率差額不在退款範圍內。
8. 付款爭議及拒付（Chargeback）
如訂單有任何問題，請先發電郵至 service@oorangee.com 聯絡我們，大部分問題都能迅速解決。如某筆信用卡付款被提出爭議，我們會向發卡機構提交訂單記錄，包括形式發票、付款確認、追蹤資料、送達證明及與您的往來通訊。如我們已就某訂單向您退款，請勿再就同一金額提出拒付。就已按描述送達的訂單提出付款爭議，可能導致您的同業帳戶被暫停。
9. 聯絡我們
LOVE ORANGE INTERNATIONAL COMPANY LIMITED（Orange Fashion），電郵：service@oorangee.com。